Soapers MarketPlace LLC ( Business Terms & Terms of Use

Acceptance of Terms

We welcome you to our website.  Here you will find information including but not limited to equipment, products, communications, content, social media links, resources and services.


By accessing and using this website in any way, and/or placing an order for products or services, you agree to and are bound by the “Terms of Use” described in this document. The Terms of Use are entered into by and between and you. Should you be using this website on behalf of anyone else, including your employer, you represent you are authorized to accept these Terms of Use. Otherwise, do not use this website in any manner.

This Agreement as well as any additional polices and modifications constitute the complete agreement between you and, concerning the use of the Products and Services offered herein. These terms supersede and govern all prior proposals, agreements, or other communications. By purchasing Products or Services offered herein, You acknowledge that You have read, understand, and agree to be bound by all terms and conditions of this Agreement and any other policies or agreements made part of this Agreement by reference, as well as any other terms, conditions or policies which may establish from time to time.

Soapers Market Business Terms of all the information contained on these pages:

Policy Change reserves the right, at its sole discretion, to modify, update, change, add or remove portions of its Terms of Use without any notice to you. Therefore, we recommend you check these Terms of Use for changes. Your continued use of this website following the posting of changes to the Terms of Use means you have accepted these changes.

If you have purchased Services or Products from, the terms of this Agreement shall continue in full force and effect. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Use of Materials Limitations

All materials contained in the website are the copyrighted property of or of the affiliated companies it may be representing.

Unless otherwise specified, the services and materials on this website are for your personal and non-commercial use. You are not authorized to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from the website without the prior written permission from

Accurate Information

1) You agree that shall not be bound by any general nature statement, which may be posted on’s Web site or contained in’s promotional materials. sells equipment and products manufactured by other companies. may, at times, offer certain promotions with different charges and features. You agree that information on this site may contain descriptive inaccuracies or typographical errors whether they be technical or photographic. Product pricing, descriptions, functionality, and availability, may be changed or updated without notice. Equipment Results on all equipment may vary depending upon operator proficiency, the amount and type of material being used and/or dispensed, operator assembly, weather and humidity, altitude, product attachments and electrical power supplied to the equipment.

2) The Content included in this Web site has been compiled from multiple sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, or may not meet your needs and requirements.

3) A possibility exists, that unauthorized additions, deletions, and alterations could be made by third parties to the site materials. Although tries to ensure the integrity and the accurateness of the site materials, it makes no guarantees about their correctness or accuracy. Therefore, you agree that before relying on any representation made on the website or in printed materials that you will check with to ensure that the information you are relying upon is correct.


Prices, discounts, delivery, and designs are subject to change without notice. Shipping Costs are not included in the sales price of the equipment offered.  

Fees & Other Charges Not Included in your Payments to

With international shipments, there is always the possibility of Brokerage fees, Customs fees, Duties, Taxes, Value Added Taxes (VAT), Goods and Services Tax (GST) and General Consumption Tax (GCT), etc. that may be assessed against a shipment. The tax type and tax rate will vary by country. It is your responsibility to know and understand the taxes in the country you are having your order shipped to. Some countries require payment of duties and taxes prior to the release of the goods. Delays in the payment of any of these fees may cause storage fees to be incurred. These fees are not included in your payments to

For All Orders, the equipment shipping costs are not included in the sales price of the equipment.  The shipping costs of the equipment, including pallets, skids, gaylords, boxes and other related shipping materials, whether it be from Soapers MarketPlace LLC or from one of its Vendors are included in the shipping costs to get the equipment to you.  Soapers MarketPlace LLC reserves the right to ship all items to a consolidation point so that all equipment may be shipped from one common point as it deems appropriate. The shipping fees included in this paragraph, exclusive of any brokerage fees, customs fees, duties, taxes, VAT, GST and GCT that may be assessed against a shipment, will be invoiced to Customer and must be paid in full in advance of shipping. Irrespective of Soapers MarketPlace LLC arranging for the transportation of your Order to you or to the destination in your invoice, Soapers MarketPlace LLC shall not be held liable (responsible) in any way for any delays in the transportation of your Order including, but not limited to, Acts of God, Wars, Quarantines and Embargoes.  Customer (You) hereby indemnifies and holds Soapers MarketPlace LLC harmless for any and all losses and damages which arise out of or result from any delays in the transportation of your Order. 

Information Collection and Use is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.


In order to process your orders placed on this website, you must first complete the registration form. Registering requires you provide your name, e-mail address, telephone number, and mailing address.  This information is used to provide you with important services such as automated order status updates via e-mail.


Most of the information collected in the registration process will be used to process orders. During the order process, you will need to provide financial information such as your credit card number, expiration date, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.


We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party.


We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Testimonials & Reviews

The testimonials & reviews section of the website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children does not sell products for purchase by children. If you are under the age of 18, you may only use in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. is committed to protecting the welfare and privacy of children.


This website contains links to other sites. Please be aware that is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.

Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Your financial information is removed from our records upon completion of your order.

If you have any questions or concerns about's security practices, contact us at [email protected]

Special Offers

Our special offers are sent only to customers who grant permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Account section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.


For customers who wish to opt-out and stop receiving special offers and related news, provides several ways to do so. You may use the link provided in all communications to automatically unsubscribe.

Accounts and Security

If any of the services on the website requires you to open an account, you must complete the registration process by providing us with true, current, complete and accurate information as prompted by the applicable registration form, and you will maintain and promptly update such information to keep it true, current, complete and accurate. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify immediately of any unauthorized use of your account or any other breach of security. will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. You acknowledge and agree that certain services may provide password-restricted access to customer information such as names and certain terms of your contracts. By using this website and registering for such services, you consent to's display of such information via the services and accept all risks of unauthorized access to such information. If you provide any information that is false, inaccurate, out of date, or incomplete, or has reasonable grounds to suspect that such information is false, inaccurate, not current, or incomplete, may suspend or terminate your account and refuse any and all current or future use of the services or any portion thereof. You are responsible for all costs and charges, including without limitation, phone charges and telecommunications equipment, which you incur in order to use the services.

No Unlawful or Prohibited Use

As a condition of your use of the website, you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the services in any manner that could damage, disable, overburden, or impair any server, or the networks connected to any server, or interfere with any other party's use and enjoyment of the website. You may not attempt to gain unauthorized access to services, materials, other accounts, computer systems or networks connected to any server or to the website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the website.

Cancellation and Merchandise Returns


·         Order cancellation must be received within 12 - 24 hours of placing an order.

·         Cancellation is not guaranteed until you receive an email confirming cancellation of your order.         

·         Once an order has been entered into the processing system it cannot be changed and/or canceled.

·         The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.


RETURNS MUST BE AUTHORIZED.  In general, the obligation of the Manufacturer is to repair a faulty product and offer tech support in the use of a product. Saying, it is just not wanted anymore, you are not happy with it or do not want it because it requires a repair which is covered under warranty is not acceptable grounds for a return without a Restocking Charge.

Before contemplating a Return, understand the nature of what it is you are having difficulty with. The equipment sold on this site is dedicated to manufacturing, and requires the use of products made by other companies to create an end product. It also requires a formulation created and put together by you to produce a product. For Example; a Lip Balm Tray, will require a tube of some sort. If the manufacturer of that tube makes a mistake in their product then that product will likely have a problem working with your tray. If the Citric Acid you purchased is old and has sat in your suppliers' warehouse for months, and has soaked up moisture, you will have to change your methods in using your Bath Bomb Press or exchange the Citric Acid.      

·       Send an email to [email protected] to request a return.

·       The Return request must be received within 10 days of delivery, in order to obtain a Return Authorization Number and return instructions.

·       The cost of shipping and any other fees necessary to return it to us are to be prepaid by you. We will not credit shipping costs for the Returned Merchandise.  

·       Not Refundable: Shipping, Any applicable Handling Fees, Any applicable Convenience Fees, Any applicable sales taxes, customs, duties or any other import fees.

·       Returns are governed by the policies of the manufacturers. If the return is for a product made by, the following shall apply: 

·       If approved for return, and the merchandise is Un-USED; it is subject to a restocking charge.  The minimum restocking fee is $15.00 and could be up to 25% or more of the price of the product, depending upon condition upon return.  We do not sell used products. 

·       Once the merchandise has been received and inspected, we will notify you by e-mail, the amount of Store Credit.

·       Items showing signs of misuse or consumer abuse will not be accepted for return or store credit and will be returned to the customer. Customer must pay the cost of shipping.

·       If an item is defective, the manufacturer of the item will either repair or replace the defective item under their warranty. Any misuse such as using, installing the product incorrectly or any damage caused by customer voids manufacturer's warranty.

·       If you do not agree with the terms above, please do not submit your order.

·      This policy does not apply to custom equipment, which is non returnable.

Shipping and Delivery Policies

Unless noted, prices do not include shipping and any applicable sales taxes, customs, duties or any other import fees which may be due.

We strive to ship quality products to you using the most economical and efficient way possible.

Getting your order to you quickly and safely is our first priority.

Orders received after 9 AM (CT) will be entered in the system on the Next Business Day.

Equipment may be shipped to you by or by the Manufacturer, depending upon the products and equipment in your order.  If you have any questions, contact us at:
PO Box 64
Western Grove, AR 72685
E-Mail: [email protected]

General Delivery Policy (small package):

We mainly ship by UPS but we have the ability to ship via, other carriers. By use of this site, customers authorize UPS to leave a package at the destination delivery address, without obtaining a signature; if the UPS driver deems the location to be safe. Customers, who are not able to locate the package that is claimed as delivered, must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."


Shopping cart orders are calculated using UPS. Once your order is paid and submitted in the shopping cart we cannot change the shipping method without charging a minimum of $10 and could be more depending on credit card changes and reprocessing your order. If you want to change the shipping method to something other than UPS, either call us or proceed with your cart order as follows... Select NONE under payment options and tell us what method of shipping you prefer in the comments section and then continue to process your order. We will contact you with shipping charges and payment information.

Address Correction Fees:

If you enter an incorrect Ship To address UPS will correct it and they will bill an "Address Correction Fee" of $15 (amount subject to change by UPS). We cannot absorb Address Correction Fees so please be sure to double check your Ship To address prior to placing your order.  By placing an order with Soapers MarketPlace LLC, you agree that you have double checked your Ship To address and that any Address Correction fees will be billed back to and paid by you.  UPS considers ANY change that has to be made as an address as an Address Correction.  This includes wrong zip codes, no suite or apartment number listed, transposed digits, etc.  

Refused Shipments:

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Reasons for Refusal are obvious damage to the contents of the package. This can occur, whether it was shipped through UPS, USPS, or one of our other carriers. Customers who refuse delivery for obvious damage or for any other reason must contact immediately. Depending upon the situation, the customer may be assessed a fee to cover return shipping and other administrative and labor charges.

Return Shipping Charges may provide a UPS Return Pick Up label, depending on the reason a return is requested. If shipping any other way, please contact at [email protected] for other arrangements. The customer is responsible for all shipping fees in the event of an unauthorized (No RMA) return.

Warranty Information

Products manufactured by, are warranted for one (1) year (parts & labor) from date of delivery, to be free from defects in material and workmanship under normal use. Please refer to the Manufacturer’s Warranty for specific details. In general, the equipment manufactured by others carries a warranty for one year from date of delivery.  

Restrictions. The above warranty does not apply if the Product

a) has been altered, except by or its authorized representative,

b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by,

c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident,

d) we do not guarantee the consistency of weight, size, color or quality of your end product using our equipment. Throughout our website, size and weight stated are approximate.

·        Warranty repair and/or replacement: You must first contact customer service and receive an RMA if we determine that your equipment needs to be returned to us.

·        Some products might only need a part removed and only that part returned. This will require you to disassemble and re-assemble the part or parts (instructions will be provided).

·        Wire breakage is not included in the warranty.

·        If we determine that the failure was due to negligence, abuse or misuse, the customer becomes fully responsible for shipping, parts, and labor for that part of the failed condition.

·        We are not responsible for loss of, time, materials or labor costs in any way.

·        We cannot send out a replacement before receiving your defective equipment and inspecting it to determine if it needs to be repaired or replaced. In some cases, we can send out the replacement immediately once you have provided a valid credit card and signed an authorization form. Once the defective item is received we will issue a credit to your card.

·         Prior to shipping back any parts or equipment please contact us for return authorization and complete instructions.

·        Products not manufactured by will be covered by the original manufacturer’s warranty. If in doubt when purchasing, as to which products are not manufactured by, please contact us.

·         We reserve the right to make changes without prior written notice.

Customer's sole and exclusive remedy and the entire liability of under this warranty will be, at’s or its service center's option: (1) shipment of a replacement part within the warranty period or (2) an RMA to return the item to replacement parts used in product replacement may be new or equivalent to new.’s obligations hereunder are conditioned upon the return of affected product in accordance with’s or its service center's then-current Return Material Authorization (RMA) procedures.

Legal Disputes

You understand and agree that this agreement shall be deemed entered into in Boone County, Arkansas, USA. These Terms and Conditions of Sale and all dealings between and You and/or recipient of goods and/or the appointed representatives acting on behalf of the Purchaser and/or recipient shall be governed by, construed and enforced in accordance with the laws of Boone County, the State of Arkansas.  You agree that the laws and judicial decisions of Boone County, Arkansas  shall be used to determine the validity, construction, interpretation and legal effect of this Agreement. You agree that any action relating to or arising out of this Agreement shall be brought in the courts of Boone County, Arkansas. You agree to waive the right to trial by jury in any proceeding that takes place relating to or arising out of this Agreement. You understand and agree that will have items shipped by a 3rd party vendor located outside the State of Arkansas and this does not constitute having any relationship or nexus whatsoever within any other state except the State of Arkansas. You consent and agree that the jurisdiction and venue for such proceeding shall lie exclusively with Boone County, Arkansas and you irrevocably consent to the jurisdiction of such courts. If you disagree with any aspect of this provision or any of the terms of this website, then please leave the site immediately and do not order any products.


You agree to defend, indemnify and hold harmless and its contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable attorneys' fees, resulting from any third party claim, action, proceeding or demand related to You (including Your agents, affiliates, or anyone using Your product or services from whether or not on Your behalf, and whether or not with Your permission) or Your use of the Products or Services You purchased from or Your breach of this Agreement or incorporated agreements and policies. In addition, You agree to indemnify and hold harmless from any loss, liability, damages or expense, including reasonable attorneys' fees, arising with respect to any third party claims for personal injury (or death), property damage or other loss which claims are based upon, including but not limited to defective design, defective equipment, defective material, defective workmanship, any breach of any representation or warranty provided herein, any negligence or willful misconduct by You, or any allegation that You infringe on a third person's copyright, trademark or proprietary or intellectual property right, or misappropriates a third person's trade secrets. This indemnification is in addition to any indemnification required of You elsewhere. You represent that any liability insurance policies, which you may have, provide that subrogation rights against suppliers such as are waived. Should be notified of a pending lawsuit, or receive notice of the filing of a lawsuit, may seek a written confirmation from You concerning Your obligation to indemnify Your timely failure to provide such a confirmation may be considered a breach of this agreement. You agree that shall have the right to participate in the defense of any such claim through counsel of its own choosing. You agree to notify of any such claim promptly in writing and to allow to control the proceedings. You agree to cooperate fully with during such proceedings.

Purchase Conditions

Placing Orders

When placing orders with you agree to all of our terms and policies and authorize us to collect payment in the manner you specify when placing your order.

Orders can be placed and paid for utilizing numerous methods. By ordering, you declare that you have read, understand and Accept’s business terms, including but not limited to, the policies included in this Terms of Use and all on our website.

CUSTOM EQUIPMENT: The deposit on custom equipment is Nonrefundable once design work on the piece or project has begun. We require a 50% to 80% deposit on all custom equipment. Full payment of total amount of order, including shipping, must be made prior to the shipment of any Order.

Payment Methods:

Credit Card
Debit Card
Company Check
Wire Transfer (Contact us first – limitations apply)

Copyright and Trademarks

INTELLECTUAL PROPERTY: You understand and agree that, its Licensor and/or the manufacturer of the equipment it sells holds all rights, title, and interest in all Products and Services and all intellectual property, including other rights related to intangible property unless otherwise indicated. You acknowledge that no title or interest in such Intellectual Property Rights is being transferred to you and you agree to make no claim of interest in any such Services or Products.

As a visitor, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only or to order products, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2019 All rights reserved.

You understand and agree that any and all product information, customer information, and marketing information are Trade Secrets and deemed trade secrets and are not required to be disclosed by

You understand and agree that all content and materials contained in this Agreement, other policies, the Web site, and any affiliated Web sites, are protected by the various copyright, patent, trademark, service mark and trade secret laws of the United States, as well as any other applicable proprietary rights and laws, and that or its licensor expressly reserves its rights in and to all such content and materials. You further understand and agree that you are prohibited from using, in any manner whatsoever, any of the content or materials described above without the express written permission of or its licensor. No license or right under any copyright, patent, trademark, service mark or other proprietary right or license is granted to you or conferred upon you by this Agreement or otherwise.

PATENT RIGHTS: To the extent that develops a new process while designing a new product for you, the rights to the new process and/or product including patent rights shall remain with

COPYRIGHT: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site. All content appearing on this Web site is the property of Copyright ©2019. All rights reserved.

Third-Party Links

In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk.


The deposit on custom equipment is nonrefundable once design work on the piece or project has begun. We require a 50% deposit on all custom equipment. Full payment of total amount of order, including shipping, must be made prior to the shipment of any Order.

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